Article 1 — Data Collected
When using our website and contact form, we collect the following data:
- First name and last name
- Professional email address
- Phone number (optional)
- Company name (optional)
- Message content / description of your request
- Browsing data: IP address, browser type, pages visited (via technical cookies)
Article 2 — Purposes of Processing
Your personal data is processed for the following purposes:
- Responding to your enquiries or quote requests
- Managing and tracking your transport orders
- Contacting you regarding commercial partnerships
- Improving the quality of our services
- Complying with our legal and contractual obligations
Article 3 — Legal Basis for Processing
The processing of your data is based on the following legal grounds (GDPR Art. 6):
- Performance of a contract (Art. 6§1b) — for transport requests and quotes
- Legitimate interest (Art. 6§1f) — for managing commercial relationships
- Consent (Art. 6§1a) — for non-essential cookies
- Legal obligation (Art. 6§1c) — for retaining certain documents
Article 4 — Data Retention
Your data is retained for the period strictly necessary:
- Contact data / enquiries: 3 years from last contact
- Contractual data: 10 years (accounting and legal obligations)
- Browsing data: 13 months maximum
Article 5 — Data Recipients
Your data is never sold to third parties. It may be shared with:
- Our selected transport partners, strictly as necessary to fulfil your order
- Our technical service providers (hosting, email) bound by confidentiality obligations
- Competent authorities when legally required
All transfers remain within the European Economic Area (EEA).
Article 6 — Your Rights
Under GDPR, you have the following rights:
- Right of access (Art. 15) — obtain a copy of your data
- Right of rectification (Art. 16) — correct inaccurate data
- Right to erasure (Art. 17) — request deletion of your data
- Right to restriction (Art. 18) — limit processing of your data
- Right to portability (Art. 20) — receive your data in a structured format
- Right to object (Art. 21) — object to processing based on legitimate interest
To exercise your rights: info@expressdelivery.sk
Response guaranteed within 30 days. You may also lodge a complaint with the Slovak supervisory authority (ÚOOÚ).
Article 7 — Cookies
Our website uses cookies:
- Essential technical cookies (no consent required) — storing your cookie preferences
- Analytics cookies (with consent) — anonymised audience measurement
You can manage your preferences via the cookie banner or your browser settings. Refusing non-essential cookies does not affect site functionality.
Article 8 — Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration: HTTPS encryption, restricted data access, strong password policy.
Article 9 — Changes
We reserve the right to modify this policy. Any significant changes will be notified by email to affected users. Last updated: March 2026.